An email is sent out every time a ticket is received or replied to.
We understand that it is frustrating when you appear not to be getting replies.
We do reply to all messages we receive!
Sadly, some people do not receive our replies because they end up in their email services/software spam folder.
If you do not receive an email when a ticket is replied to you may view the reply by logging into your helpdesk account.
If you just replied to one of our emails then an account will have been automatically created for you and your login details emailed to you.
These articles may also help:
How To Make Sure You Receive Our Emails & Response To Your Question
Why I Should I Register With You